I just received a note from the HelpDesk at SPC about the new version of Blackboard and the problems some of you have been encountering.
Here is the advice I received:
Recently, there has been some confusion regarding how students log into the new Blackboard system. When a student's account is first created in the new Blackboard system, they are given a default password of SPc + last four digits of their Social Security Number.
Please note that the new Blackboard works independently of the old Blackboard system. Therefore passwords could be different if students had previously changed it on the old Blackboard system.
If you encounter a student who is having difficulty logging into the new Blackboard, it's likely their using the wrong password. Inform the user to use the password convention described above. If they still cannot log into new Blackboard, have them call the helpdesk at extension 7800 and they will reset the password.
Finally, if a student or faculty would like to change their password, they can do so by clicking "Course Tools" within any course, then "Personal Information," and finally "Change Password." This will allow the student to change the password to something they are more comfortable with (e.g. their password for old Blackboard).
Hope this helps!
7 years ago